Privacy Policy

1. Data controller

The controller of the personal data processed through this website is Artemis Inmobiliaria, a real estate agency with an office at Shopping Costanera, 6th floor, Encarnación, Paraguay.

• Email: [email protected]
• WhatsApp: +595 981 494006
• Instagram: @artemisinmobiliaria

2. What data we collect

Data you provide when using the contact form or talking to us: name, WhatsApp/phone number, email (optional), your subject of interest (purchase, investment, rental, Airbnb, etc.) and the content of your message. If you move forward with a deal, we may request other data needed for the contract, always explaining the purpose.

Data collected automatically when you submit the form: date and time of submission, language and address of the page the message was sent from. Your IP address is used only in encrypted (hashed) form, to limit the number of submissions and protect the form against bots. As with any website, the hosting server may also record technical access data (IP, browser, date and time) in its security logs.

Language preference: when you choose a language, the website saves that choice in your browser’s local storage (localStorage), only to open the site in that language on your next visits. This information stays on your device and is not sent to us.

We do not use advertising cookies, tracking pixels or browsing analytics tools (such as Google Analytics or Meta Pixel).

We do not request sensitive personal data (such as racial origin, health, religion or political opinion). Please do not include it in your messages.

3. Why we use your data and on what legal basis

We process your data only for legitimate, specific and disclosed purposes, on the following legal bases:

• Replying to your enquiry and providing the requested service — presenting properties, developments, stays and rentals, sending information and scheduling visits: pre-contractual steps taken at your request (LGPD art. 7, V).
• Formalising and performing real estate transactions — bookings, offers, purchase, sale or lease agreements: performance of a contract (art. 7, V).
• Website security and abuse prevention — submission limits, bot protection and technical logs: legitimate interest (art. 7, IX), respecting your rights and expectations.
• Complying with legal obligations and requests from competent authorities (art. 7, II).
• Exercising rights in judicial, administrative or arbitration proceedings (art. 7, VI).

We do not send marketing communications without your consent, and you may ask to stop receiving them at any time.

4. Who we share your data with

Artemis does not sell or rent personal data. Data may only be shared in the situations below, to the extent necessary:

• Website and email hosting provider, which stores the messages sent through the form and delivers the emails to our team.
• Developers, builders, owners and other parties to a transaction, when needed to fulfil your request (for example, checking availability, reserving a unit or formalising a contract).
• Professionals and service providers who support us, such as law firms, accountants and notaries, under a duty of confidentiality.
• Public authorities, when required by law or court order.

Third-party services you choose to use. When you message us on WhatsApp, visit our Instagram or book a stay on Airbnb, your data is also processed by those platforms under their own privacy policies. Photos of our stays are loaded from Airbnb’s servers and the monthly rental pages show a Google Maps map; when that content loads, your browser connects to those services, which may record technical data such as your IP address.

5. International data transfers

Artemis is based in Paraguay, and the website and email may be hosted on servers located in other countries (for example, the United States). Your data may therefore be transferred to other countries.

These transfers take place in the cases permitted by law, particularly when necessary to fulfil your request and carry out pre-contractual steps or contracts to which you are a party (LGPD art. 33, IX), always with appropriate security measures.

6. How long we keep your data

We keep data for as long as necessary to fulfil the purposes of this Policy: while your enquiry or transaction is ongoing and, after that, only for the period required by law or necessary for the regular exercise of rights.

When data is no longer needed, it is deleted or anonymised. You may also request deletion at any time (see section 8).

7. How we protect your data

We adopt technical and administrative measures to protect data against unauthorised access, loss, alteration or improper disclosure, including: encrypted connection (HTTPS), storage of messages outside the public area of the server, access restricted to the Artemis team, validation of received data and protection against automated submissions.

No system is completely immune to risk. If a security incident occurs that may cause relevant risk or harm, we will notify the affected data subjects and the competent authorities, as required by applicable law.

8. Your rights as a data subject

You may request at any time, free of charge:

• confirmation that we process your data and access to it;
• correction of incomplete, inaccurate or outdated data;
• anonymisation, blocking or deletion of unnecessary or excessive data, or data processed in breach of the law;
• portability of your data to another provider, under applicable regulations;
• deletion of data processed on the basis of your consent;
• information about the entities with which we share your data;
• information about the possibility of not giving consent and its consequences;
• withdrawal of consent, where consent is the basis for processing;
• objection to processing based on other legal grounds, in case of non-compliance with the law;
• review of decisions made solely through automated processing (Artemis does not make such decisions).

To exercise your rights, email [email protected] or message us on WhatsApp at +595 981 494006. We may ask for information to confirm your identity before fulfilling the request, in order to protect your data. We will reply within the legal deadlines; under the LGPD, confirmation or simplified access immediately and a complete statement within 15 days.

If you are in Brazil, you may also file a complaint with the National Data Protection Authority (ANPD) at gov.br/anpd.

9. Data Protection Officer (DPO)

The contact channel for Artemis’s data protection officer is [email protected]. You can use it to ask questions about this Policy, exercise your rights and submit complaints.

10. Children and teenagers

This website and our services are intended for people aged 18 or over. We do not knowingly collect data from minors. If you believe we have received data from a minor, please contact us so we can delete it.

11. Links to other websites

The website contains links to third-party services such as WhatsApp, Instagram, Airbnb, Google Maps and developers’ websites. Artemis does not control these services and is not responsible for their privacy practices. We recommend reading each of their privacy policies.

12. Changes to this Policy

This Policy may be updated to reflect changes to the website, our services or the law. The date of the last update appears at the top of this page. Significant changes will be highlighted on the website.

For the general rules for using the website, please also see our Terms of Use.